BrightRidge Broadband is participating with the Emergency Broadband Benefit (EBB) Program which is an FCC program to help households struggling to pay for internet service during the COVID-19 pandemic. This new benefit will help families with challenges such as working from home, distance learning, telehealth services, or simply connecting digitally with loved ones. This program provides a temporary monthly discount on internet service for qualifying households.
Customers using the EBB Program are still responsible for all charges that may exceed the $50 per month discount. The EBB Program discount cannot be used for past balances or fees customers may have had prior to June 1, 2021.
WHAT ARE THE BENEFITS?
Discount of up to $50 per month towards broadband service for eligible households
ARE YOU ELIGIBLE?
A household is eligible if one member of the household meets at least one of the criteria below:
Receives benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision, or did so in the 2019-2020 school year
Received a Federal Pell Grant during the current award year
Experienced a substantial loss of income since February 29, 2020 and the household had a total income in 2020 below $99,000 for single filers and $198,000 for joint filers; or
Meets the eligibility criteria for a participating providers’ existing low-income or COVID-19 program.
After you determine you qualify for the EBB program, you must complete the required information to obtain verification at www.getemergencybroadband.org
Once you have your verification, call BrightRidge Customer Service at 423-952-5000 to complete the enrollment.
Emergency Broadband Benefit Program is a temporary program that expires when funds are depleted or six months after the Department of Health and Human Services (HHS) declares the end of the COVID-19 health emergency (whichever comes first).
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