BrightRidge
Managed WiFi
WiFi Support For Our Broadband Customers!
Call (423) 952-5000 to sign up.
MANAGED WIFI
BrightRidge offers Managed WiFi for its broadband customers. Below is a list of products we provide, making it easy to enjoy wireless internet.
- Managed WiFi Support Service – Plus
- Access to 24/7 Technical Support and includes up to 1 on-site trip per year if needed. Compatible with internet speeds up to 1 Gbps.
- $9.99 month Additional fees may apply.*
- Managed WiFi Support: Range Extender
- This is an add-on option to the Managed WiFi product that includes a range extender for better WiFi coverage in the home.
- $2.99 month Additional fees may apply.*
- Managed WiFi Installation
- The BrightRidge’s Managed WiFi System will be installed at no cost to the customer if installed at the SAME TIME as broadband activation.
- Free installation Additional fees may apply.*
To ensure optimal performance of internet access, your network devices must have the capability to support the speed of the product(s) purchased.
Learn more with Managed WiFi FAQ’s
Do I have to lease a router from BrightRidge for this service?
You are not required to lease a wireless router for High-Speed Internet service (Fixed Wireless or Fiber Optic), however, you are required to use a BrightRidge router, in order to participate in the Managed WiFi service. This makes technical support and onsite assistance much more effective and timely. Due to the cost of the wireless router, a deposit of $50.00 may be required depending on your credit score. If you decide to discontinue broadband services with BrightRidge, the leased BrightRidge router, and power supply cords for the router and range extender, must be returned. If not returned, a $75.00 fee will be applied to your account.
Do I need to have internet service through BrightRidge to get help with my WiFi at home?
Yes, you must have one of BrightRidge internet services at your home, in order to enroll in the Managed WiFi service.
Can I cancel this support service without cancelling my internet service?
Yes, please call (423) 952-5000 to cancel your Managed WiFi service. This service is month-to-month with no contract term commitment.
BrightRidge Broadband products can help you “cut the cord!”
With all the online streaming options available, there’s never been a better time to “cut the cord” and get rid of cable. Our staff can help set you up with the information you need.
2600 Boones Creek Road
Johnson City, TN 37615
(423) 952-5000
contactus@brightridge.com
Business Hours:
Monday-Friday 8am to 5pm