BrightRidge Voice Solutions
BrightRidge Voice offers caller ID, call waiting, voicemail, and long-distance calling.
VOICE SERVICES FOR YOUR BUSINESS
BrightRidge Voice Services are designed to meet the needs of every business. Whether you prefer the simplicity of analog phone lines or need advanced options like SIP and PRI trunking. We provide the right tools to keep you connected and efficient.
Some exclusions may apply.
*BrightRidge Voice is only available in areas served by fiber. Must be a BrightRidge High-Speed Fiber Internet customer in order to purchase BrightRidge Voice.
*If BrightRidge Voice is installed at a later date than the high-speed internet install, additional charges may be applied.
DESIGNED FOR YOUR BUSINESS NEEDS
YOUR NUMBER, YOUR CHOICE
Keep your current number, get a new one, or choose a toll-free option—it’s up to you.
CONTROL AT YOUR FINGERTIPS
Manage your Voice Service remotely through our communication portal.
LONG-DISTANCE PLANS
Our long-distance plans are customized to fit your business’s unique calling patterns.
LOCAL CALLING
We offer a large local calling area throughout Northeast Tennessee.
BASIC CALLING FEATURES
We include many basic calling features at no extra cost to keep your business running smoothly.
HUNTING FOR SINGLE LINE
Efficiently handle high call volumes by routing calls to the next available phone line.
LEARN MORE
How does BrightRidge Broadband Voice over IP (VOIP) work?
Our VoIP Voice Service offers an alternative for anyone who wants to get rid of their traditional landline. Our network uses a private connection to transfer calls instead of using public internet. This ensures the integrity of your calls will not be interrupted by other internet traffic.
Do you provide a battery backup to maintain Voice service in the event of a power outage?
BrightRidge offers UPS back-up via one-time cost. UPS installation is free during the initial install of the voice service. BrightRidge will connect to your existing phone wiring, which allows you to use existing phones.
What kind of equipment do I need?
Voice service with BrightRidge is easy. BrightRidge will connect to your existing phone wiring, allowing you to use the phones you already own.
Can I keep my existing phone number?
Yes. When you sign up for BrightRidge Broadband Voice service, you may choose to “port” (transfer) your existing phone number over to our service. BrightRidge will provide a Line Number Port authorization (LNP) form, allowing us to contact your current carrier and port your number. It’s critical that the LNP have the exact same address and account number your current carrier has on record. Those can be obtained from a recent bill from your current provider.
Does 911 service work?
Yes. You have Enhanced 911 which allows 911 calls to be connected directly to a live 911 center, and not through a secondary call center. This allows the responding personnel to access your address directly.
Can I use my computer while talking on the phone?
Yes, you can use any number of computers on your broadband service while you are talking on the phone. The system automatically gives priority to your voice traffic to ensure quality of service.
Can I dial using only seven digits?
Yes. Local calls within your area code may be dialed with seven digits.
How is the voice quality?
BrightRidge’s Voice service has excellent voice quality; as good or better than traditional landline phone service.
Ready to get started?
We believe in making things fast, reliable, and easy. Click here to verify which phase your business may be served, or you can call or send a message.
2600 Boones Creek Road
Johnson City, TN 37615
(423) 952-5000
contactus@brightridge.com
Business Hours:
Monday-Friday 8am to 5pm