- Deliver continuous, balanced Wi-Fi for work and life’s important moments.
- Staying in touch has never been more important. Experience Wi-Fi uninterrupted.
- Enjoy the peace of mind online like never before.
BrightRidge Smarthome In-Home Managed Wifi Support Service Plus
It’s a revolutionary personalized service providing safe, fast, reliable internet that covers your whole home. Managed from the BrightRidge SmartHome App and powered by the BrightRidge GigaSpire BLAST Ultimate WiFi, with WiFi 6.
*Services only available to customers who have Managed WiFi through BrightRidge Broadband.
Cutting Edge WiFi
- Powerful industry leading WiFi 6 connects everything from uninterrupted surfing, streaming, and more.
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Control In The Palm of Your Hand
- Easily enable WiFi for your guests, set parental controls, and set prioritization of devices – all with secure protection from malware and viruses – all from BrightRidge SmartHome.
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Fully Managed
- It’s peace of mind delivered. Enjoy a stress-free and worry-free experience. GigaSpire BLAST WiFi is managed by BrightRidge SmartHome – reliability you can count on.
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Everything You Want In WiFi Is Everything We Offer.
Easily Manage Your Wi-Fi Network and Connected Devices from Your SmartPhone.
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Complete Home Coverage
Give your home an upgrade with a signal in every room, strong connections on all your devices, and increased speeds for faster online activity.
Faster Speeds
- Up to 40% faster experiences when you connect Wi-Fi 6-enabled devices to the GigaSpire BLAST
Built for the modern home
- Connect 100+ wireless devices without affecting your network
Improved Battery Life for your Devices
- Notifications when devices are on standby, matching connection needs so Wi-Fi won’t drain battery.
No More Lag
- Smooth streaming, faster downloads, improved gaming and clearer video conferencing.
Eliminate Dead Spots
- Receive whole home coverage in the entire house, not just a few select areas.
No More Bandwidth Wars
- Helps prioritize connections to ensure smoother experience for all devices.
BrightRidge SmartHome
In-Home Managed WiFi Support Service Plus
Take command of your connected home with BrightRidge SmartHome.
Intuitive Navigation
Set up your Ultimate Wi-Fi system with minimal support. Customize settings across all connected devices, applications, family members, and rooms to create your own ultimate experience.
Easy Setup
Get up and running quickly. Simple in-app guidance helps to set up everything in the home and add future services that meet your lifestyle.
Real-Time Alerts
Receive timely and helpful messages and alerts to know of any issues and provide offers and services that can enhance subscriber experience.
Stunning Design
Brightridge SmartHome rivals the most downloaded mobile apps in the market. An intuitive design offers complete control of every aspect of the connected home from the palm of your hand.
Fingertip Control
You have control of your connected home with the ability to monitor network traffic, prioritize device usage, and set parental controls with a simple tap of a button.
Secure and Reliable
Built with security in mind, with CommandIQ trust that your home network is secure and reliable.
Looking for more information?
Click here to view our product guide and how-to videos.
For $6.99 Per Month
Take advantage of even more from BrightRidge SmartHome by adding ProtectIQ+ to your Managed WiFi product.
Protect IQ is a Network Level Security Service Protecting Every Device Connected to Your WiFi
Create personalized experiences with enhanced parental controls to manage screen time, content, and access – all from the app.
You set the boundaries. We help you keep them.
Want to see it in action? Click here to see setup videos.
Check Usage
- Review web, app, and online usage by profile for an overview of where your child is spending time
Create Profiles
- Assign devices to each person in your home for a tailored internet experience for every user
Prioritize Bandwidth
- Prioritize the devices and activities that matter most in your home so you never have to suffer with buffer
Filter Content
- Restrict or allow entire categories of the internet, like specific apps or individual websites
Create Balance
- Turn off or pause WiFi, create bedtime schedules, and manage screen time to maintain a harmonious home
Set Time Limits
- Decide which devices should be offline, by profile
Make sure what’s outside of your network stays there.
You have locks on every door and window. But not on your network?
As viruses and malware become increasingly sophisticated, your network requires an equally innovative solution. We protect your privacy and give you control over your information. That’s why we include security protection to protect you and anyone else who uses the internet in your home.
Want to see it in action?
Click here to see how it works.
Protect
All traffic that passes through your network is scanned, blocking viruses before you encounter them on your network.
Prevent Intrusion
Using our intrusion prevention system, we prevent cyber criminals from accessing your network, keeping your sensitive information secure.
Block Malicious Websites
We analyze the data from thousands of malicious sites. Phishing, hijacking, spyware, hardware, and malware sites are automatically blocked.
Stay Up to Date
The ProtectIQ+ dashboard in your app alerts you with network protection.
Privacy
Unlike other providers, we never sell our customer’s private information.
You have full control of your connected home with the ability to monitor network traffic, prioritize device usage and set parental controls with a simple tap of a button.
Ultimate WiFi. Superior Protection.
Great WiFi should not have to come at the expense of your safety and privacy.
ProtectIQ+ provides device protection against viruses, malware and attacks.
BrightRidge offers Managed WiFi for its broadband customers.
Below is a list of products we provide, making it easy to enjoy wireless internet.
Managed Wi-Fi Support Service – Plus
- Access to 24/7 Technical Support
- FREE Installation*
- Compatible with Internet Speeds up to 1 Gbps
- SmartHome Mobile App
- $9.99 month Additional fees may apply.*
ProtectIQ+
- Virus & Malware Protection
- Device Prioritization
- Parental Controls & Content Filters
- Family Profile Management
- Safe Search to Remove Inappropriate Content
- $6.99month ProtectIQ+ services only available to customers who have Managed Wi-Fi through BrightRidge Broadband.
Managed Wi-Fi Support: Range Extender
- Extends quality Wi-Fi throughout your home
- Small, convenient size
- Easy, no-hassle plug-and-play setup
- $2.99 month Additional fees may apply.*
To ensure optimal performance of internet access, your network devices must have the capability to support the speed of the product(s) purchased.
Learn more with Managed WiFi FAQ’s
Do I have to lease a router from BrightRidge for this service?
You are not required to lease a wireless router for High-Speed Internet service (Fixed Wireless or Fiber Optic), however, you are required to use a BrightRidge router, in order to participate in the Managed Wi-Fi service. This makes technical support and onsite assistance much more effective and timely. Due to the cost of the wireless router, a deposit of $50.00 may be required depending on your credit score. If you decide to discontinue broadband services with BrightRidge, the leased BrightRidge router, and power supply cords for the router and range extender, must be returned. If not returned, a $100.00 fee will be applied to your account.
Do I need to have internet service through BrightRidge to get help with my Wi-Fi at home?
Yes, you must have one of BrightRidge internet services at your home, in order to enroll in the Managed Wi-Fi service.
Can I cancel this support service without canceling my internet service?
Yes, please call (423) 952-5000 to cancel your Managed Wi-Fi service. This service is month-to-month with no contract term commitment.