Please proceed to SmartHub or call (423) 952-5000 to complete a payment. For more information, please email contactus@brightridge.com or call Customer Service at (423) 952-5000. Thank you for being a BrightRidge Broadband customer!
2600 Boones Creek Road
Johnson City, TN 37615
(423) 952-5000
contactus@brightridge.com
Business Hours:
Monday-Friday 8am to 5pm
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*Tier 1 Business internet customers receive one private (NAT) dynamic IPv4 address and/or one /64 IPv6 subnet with base service. Public static IPv4 addresses are available for an additional fee(s).
*Tier 2 Business internet customers get one static public IPv4 address and/or one /64 IPv6 subnet with base service. Additional IPv addresses are available for an additional fee(s).
*Tier 2 Business internet customers that request additional IPv4 addresses will be required to fill out an IP Justification Form.
*Pricing based on on-net serviceability of one anchor location in the BrightRidge electric service territory. Remote sites can be connected with partner carriers.
Your Broadband Facts
BrightRidge Broadband
1 Gig Fiber Internet
Fixed Broadband Consumer Disclosure
Monthly Price and Terms
$79.99
This Monthly Price is not an introductory rate.
This Monthly Price does not require a contract.
There is no Installation Fee.
There is no Early Termination Fee.
Additional Charges & Terms
Federal and State Taxes may apply.
Additional Services
We offer the following services as optional add-ons to our fixed broadband service:
Managed WiFi Support+
$9.99 per month
ProtectIQ (Enhanced Network Security)
$6.99 per month
Managed WiFi Support Range Extenders
$2.99 per month
Speeds Provided with Plan
(Explanation of Speed Measurements)
Typical Download Speed:
935 Mbps
Typical Upload Speed:
935 Mbps
Typical Latency:
2 ms
Data Included with Monthly Price
Unlimited
Our Network Management Policy is available at:
https://www.mybrightridge.com/document/network-management-policy/
Privacy and Data Protection:
https://www.mybrightridge.com/document/privacy-notice/
Customer Support
Contact us at:
https://www.brightridge.com/contact-us
or call (423)952-5000
For more information, please visit the Federal Communication Commission’s Consumer Resource Center at fcc.gov/consumers.
Unique Plan Identifier: F0026913608BR1GBPS04102024
Your Broadband Facts
BrightRidge Broadband
2.5 Gig Fiber Internet
Fixed Broadband Consumer Disclosure
Monthly Price and Terms
$99.99
This Monthly Price is not an introductory rate.
This Monthly Price does not require a contract.
There is no Installation Fee.
There is no Early Termination Fee.
Additional Charges & Terms
Federal and State Taxes may apply.
Additional Services
We offer the following services as optional add-ons to our fixed broadband service:
Managed WiFi Support+
$9.99 per month
ProtectIQ (Enhanced Network Security)
$6.99 per month
Managed WiFi Support Range Extenders
$2.99 per month
Speeds Provided with Plan
(Explanation of Speed Measurements)
Typical Download Speed:
2600 Mbps
Typical Upload Speed:
2500 Mbps
Typical Latency:
3 ms
Data Included with Monthly Price
Unlimited
Our Network Management Policy is available at:
https://www.mybrightridge.com/document/network-management-policy/
Privacy and Data Protection:
https://www.mybrightridge.com/document/privacy-notice/
Customer Support
Contact us at:
https://www.brightridge.com/contact-us
or call (423)952-5000
For more information, please visit the Federal Communication Commission’s Consumer Resource Center at fcc.gov/consumers.
Unique Plan Identifier: F0026913608BR2GBPS04102024
Your Broadband Facts
BrightRidge Broadband
600mb Fiber Internet
Fixed Broadband Consumer Disclosure
Monthly Price and Terms
$59.99
This Monthly Price is not an introductory rate.
This Monthly Price does not require a contract.
There is no Installation Fee.
There is no Early Termination Fee.
Additional Charges & Terms
Federal and State Taxes may apply.
Additional Services
We offer the following services as optional add-ons to our fixed broadband service:
Managed WiFi Support+
$9.99 per month
ProtectIQ (Enhanced Network Security)
$6.99 per month
Managed WiFi Support Range Extenders
$2.99 per month
Speeds Provided with Plan
(Explanation of Speed Measurements)
Typical Download Speed:
651 Mbps
Typical Upload Speed:
651 Mbps
Typical Latency:
3 ms
Data Included with Monthly Price
Unlimited
Our Network Management Policy is available at:
https://www.mybrightridge.com/document/network-management-policy/
Privacy and Data Protection:
https://www.mybrightridge.com/document/privacy-notice/
Customer Support
Contact us at:
https://www.brightridge.com/contact-us
or call (423)952-5000
For more information, please visit the Federal Communication Commission’s Consumer Resource Center at fcc.gov/consumers.
Unique Plan Identifier: F0026913608BR600MB04102024
Your Broadband Facts
BrightRidge Broadband
300mb Fiber Internet
Fixed Broadband Consumer Disclosure
Monthly Price and Terms
$49.99
This Monthly Price is not an introductory rate.
This Monthly Price does not require a contract.
There is no Installation Fee.
There is no Early Termination Fee.
Additional Charges & Terms
Federal and State Taxes may apply.
Additional Services
We offer the following services as optional add-ons to our fixed broadband service:
Managed WiFi Support+
$9.99 per month
ProtectIQ (Enhanced Network Security)
$6.99 per month
Managed WiFi Support Range Extenders
$2.99 per month
Speeds Provided with Plan
(Explanation of Speed Measurements)
Typical Download Speed:
325 Mbps
Typical Upload Speed:
325 Mbps
Typical Latency:
3 ms
Data Included with Monthly Price
Unlimited
Our Network Management Policy is available at:
https://www.mybrightridge.com/document/network-management-policy/
Privacy and Data Protection:
https://www.mybrightridge.com/document/privacy-notice/
Customer Support
Contact us at:
https://www.brightridge.com/contact-us
or call (423)952-5000
For more information, please visit the Federal Communication Commission’s Consumer Resource Center at fcc.gov/consumers.
Unique Plan Identifier: F0026913608BR300MB04102024
Your Broadband Facts
BrightRidge Broadband
10 Gig Fiber Internet
Fixed Broadband Consumer Disclosure
Monthly Price and Terms
$149.99
This Monthly Price is not an introductory rate.
This Monthly Price does not require a contract.
There is no Installation Fee.
There is no Early Termination Fee.
Additional Charges & Terms
Federal and State Taxes may apply.
Additional Services
We offer the following services as optional add-ons to our fixed broadband service:
Managed WiFi Support+
$9.99 per month
ProtectIQ (Enhanced Network Security)
$6.99 per month
Managed WiFi Support Range Extenders
$2.99 per month
Speeds Provided with Plan
(Explanation of Speed Measurements)
Typical Download Speed:
8200 Mbps
Typical Upload Speed:
8200 Mbps
Typical Latency:
1 ms
Data Included with Monthly Price
Unlimited
Our Network Management Policy is available at:
https://www.mybrightridge.com/document/network-management-policy/
Privacy and Data Protection:
https://www.mybrightridge.com/document/privacy-notice/
Customer Support
Contact us at:
https://www.brightridge.com/contact-us
or call (423)952-5000
For more information, please visit the Federal Communication Commission’s Consumer Resource Center at fcc.gov/consumers.
Unique Plan Identifier: F0026913608BR10GIG04102024