Wi-Fi Self-Help

BrightRidge Broadband is now offering customers access to self help tech support. ​

RouteThis Helps allows you to easily diagnose and troubleshoot any connectivity difficulties you are experiencing.

Download the Wi-Fi Self-Help App here with your mobile device.

YOU WILL BE ASKED TO ENTER A CODE. PLEASE USE THE CODE: BRBB

When should I use RouteThis Helps? ​

The short answer is: Anytime you feel you have an issue with your Internet service or Wi-Fi service. ​

Self-Help is great for identifying and solving things like…

  • Poor Internet connectivity outside the home​

  • Poor Wi-Fi connection quality in part of the home​

  • Interface in with the Wi-Fi networks in the home​

  • Slow Speeds​

  • High bandwidth usage

  • No Connection​

  • Buffering​

  • Devices connected to the 2.4GHz wireless network instead of the 5GHz​

  • Older networking equipment​

  • Older client devices (tablets, computers, phones, etc.)​

STEP 1

  • Download the free RouteThis app on your device from the iTunes or Google Play Store. ​

  • Once installed open the app and click Begin. 

YOU WILL BE ASKED TO ENTER A CODE. PLEASE USE THE CODE: BRBB

Download BrightRidge SmartHome on Google Play or the Apple App Store

STEP 2

  • Select Network Scan to start the diagnosis. 

  • From there, you will be guided through recommended troubleshooting steps needed to resolve your connection issues. 

  • Each scan you run will produce a unique code which you can provide to us for further troubleshooting purposes. 

Wi-Fi Self Help Network Scan for BrightRidge Broadband

Even though many of us don’t realize it, the Internet service from BrightRidge and the WiFi network used to share that Internet with all the devices in your home are actually different networks and it can be difficult for many to tell where one network ends and the other begins. THAT IS WHERE SELF-HELP FROM ROUTETHIS COMES IN AND BRIGHTRIDGE NOW OFFERS IT TO YOU FOR FREE!

Self-Help empowers customers to identify and resolve Wi-Fi connectivity issues within the home without needing the need to email or call or technical support (and let’s be honest, sometimes you just don’t want to talk to someone else. We get it). The easy-to-use tool runs a complete diagnostic scan using your mobile device to collect hundreds of data points in order to identify potential problems and provides you with steps that can solve them. Give it a try today!​

Using the app didn’t solve your issues? ​

Our 24/7 technical support team is always available to provide additional assistance and insight. Call us at 423-952-5000 with the unique code provided to you – we’ll be happy to help.