Broadband Q2 2023 Status Update

It was only in late January that BrightRidge celebrated adding our 10,000th Broadband customer, and now we are connecting our 11,000th household in April! If you made the move already, thank you for trusting us to be your provider of choice. We are excited to be recognized as the winner of the Johnson City Press “2022 Best Internet provider” and are looking forward to competing for the 2023 award. If you haven’t made the switch to experience the fastest internet service in the nation, don’t settle for less than the best. What’s holding you back?

If you moved from a previous internet service to BrightRidge, buckle up because it is super-FAST!

If you are not a BrightRidge Broadband connected home, your internet provider is limiting your available upstream bandwidth to approximately 5% of the advertised download speed. It’s the typical bait and switch sales schemes used by many national providers to hide the details in the fine print.

Instead, BrightRidge opens the internet pipe to full throttle allowing you to use the entire subscribed bandwidth in both directions. Whether you are working, learning, obtaining medical assistance, or streaming from home, you are not held back from using the products you purchase.
BrightRidge does not throttle bandwidth below the subscribed service level, does not apply monthly data usage cap limits, doesn’t have network congestion, doesn’t slow down when your neighbor gets online, and doesn’t require service contracts for your home use.
If you upload a 1Gb file (such as a video) on the other providers 10Mb upload, it would take about 15 minutes to transfer on a good day, but with our 300Mb/300Mb product it would take 28 seconds. The transfer on our 600Mb/600Mb product would be 14 seconds, and the 1Gb/1Gb would take 8 seconds, and the 10Gb/10Gb would take 2 seconds. If you use BrightRidge Broadband, you won’t be waiting on us!

Even better news is that you don’t have to pay a premium for this nation leading symmetrical internet service; as our superior products are priced competitive with the low-end asymmetric products offered by the national brands.

Countering Inflation:

Don’t forget that BrightRidge participates in the American Connectivity Program (ACP) which allows eligible participants to receive up to $30 monthly credit toward their internet costs. Go to our website mybrightridge.com and click ACP from the top menu to learn more about this opportunity.

Status of broadband deployment:

The fiber build resulting from the partnership between the City of Johnson City and BrightRidge has proceeded according to our project schedule. We have completed construction to all locations that have overhead utility lines. This includes the areas of Plymouth Park, Melrose, Georgia Terrace, Stoney Brook, Keystone, Piney Grove, Hillrise, and Oak Park. We are now 100% complete with the overhead fiber broadband deployment in Phase 5 and 7,with over 7,000 homes and businesses that may now sign up for our broadband services.

Construction of our Phase 6 area is also underway with the first three sections complete and serving customers. Phase 6 includes the areas with overhead utility lines from the “I-26/N Roan St” intersection north to Piney Flats.

Additional fiber expansions in Washington County:

The BrightRidge Board of Directors approved allocating funds from the current Fiscal Year 2023 budget to extend fiber broadband services to 387 homes and businesses in the Fall Branch community.

With the opportunity to build on the fiber network infrastructure established by the “2020 TN-ECD” Broadband grant (which extended public Wi-Fi the Washington County Schools), BrightRidge has been able to offer broadband to 841 additional customers in the Bowmantown, Ford Creek, Walkers Bend, and Fall Branch communities.

Streaming Video options:

There are many Streaming Video solutions available today which can completely replace your current Cable TV experience and provide flexibility as well as financial savings. These solutions are much simpler to use now than they were a few years ago. BrightRidge wants to provide the knowledge to our customers to make educated decisions when selecting the best product to fit their needs.

The BrightRidge Broadband website now has two new comparison resources to allow you to choose the best video solution for your family. These options are MyBundle and Suppose.TV. We encourage you to visit www.mybrightridge.com/video to get personalized recommendations, price comparisons and find your best options for getting the video content you prefer at the very best price.

If you have questions or would like assistance in “cutting the cord”, please call our Customer Service agents at (423) 952-5000.