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Broadband Customer Proprietary Network Information (CPNI) Policy Effective March 26, 2019 CPNI Protections As a User of our telephone services, you have the right, and BrightRidge has a duty, under federal law, to protect the confidentiality of certain types of telephone related services, including: (1) information about the quantity, technical configuration, type, destination, location, and […]

Call blocking is a tool used by phone companies to stop illegal and unwanted calls from reaching your phone. A second annual FCC report released in June 2021 found that many voice service providers and third-party analytics companies are improving their call blocking and labeling services and use new data to better detect robocalls. Billions […]

CALEA Compliance What is CALEA? The Communications Assistance for Law Enforcement Act (“CALEA”) is a statute enacted by Congress in 1994 to require telecommunications carriers to provide law enforcement with certain technical capabilities when they conduct lawful electronic surveillance – also known as a lawful intercept (“LI”) — on telecommunications networks. The Federal Communications Commission […]

Effective March 26, 2019 Purpose This Policy provides the guidelines for retention and disposal of records. Definitions • Records – Records shall mean all documents, papers, letters, maps, books, photographs, microfilms, electronic data processing files and output, films, sound records, or other material, regardless of physical form or characteristics made or received pursuant to law […]

FCC Disability Rights and the Twenty-First Century Communications and Video Accessibility Act (“CVAA”) Recordkeeping Compliance Certification and Contact Information Registry. BrightRidge must maintain records of the efforts we take to implement the CVAA accessibility requirements and submit recordkeeping compliance certifications and contact information to the FCC annually by April 1 in accordance with the FCC’s […]

  IMPORTANT INFORMATION REGARDING YOUR VOICE SERVICE Your BrightRidge voice service is provided by an Optical Network Terminal (ONT) that requires electricity to operate. In the event of an electrical outage, your ONT will not receive power, just like any other electrically powered device in your home or business. During an electrical outage, your voice […]

Broadband Service Acceptable Use Policy Effective March 26, 2019.  This Acceptable Use Policy is applicable to BrightRidge service offerings which may include data, high-speed internet, voice, and video service (referred to as “Services”). The policy is designed to encourage BrightRidge customers and others (referred to as “Users”) to use the Services responsibly and to enable […]