pdf

Mandatory 10-Digit Dialing Is Coming to the Tennessee 423 Area Code Effective August 5, 2025 To ensure new telephone numbers are available, the Tennessee Public Utility Commission approved the addition of the new 729 area code to the geographic region served by the 423 area code. This process is known as an area code overlay. […]

*To view on your mobile phone, select the red Download button.  Thank you for choosing BrightRidge Broadband! We are excited you have chosen us as your provider for High-Speed Internet. We intend to deliver BrightRidge Broadband to you via state-of-the-art technology with the same dedication to reliability as with our electric service. Our symmetric internet […]

BrightRidge Voice offers a wide variety of convenient calling features. These timesaving features can make your phone service easy to use and more flexible than ever. Download the guide to learn more. It provides instruction on how to use your optional calling features from BrightRidge Voice.

Download the PDF for the Precision Power User Manual

ROBOCALLS AND TEXTS CAN BE ANNOYING, FRUSTRATING AND EVEN WORSE – FRAUDULENT. The FCC is committed to protecting you from illegal robocalls, texts and caller ID spoofing. Download the PDF for more information. Find web resources and learn more at www.fcc.gov/robocalls    

Title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d–2000d–4) prohibits discrimination based on race, color or national origin in programs or activities receiving federal financial assistance. This Act is a federal law that protects person(s) from this type of discrimination through the distribution of Federal funds and/or services through programs at BrightRidge. […]

Effective January 1, 2022 Overview These General Terms and Conditions of Service are applicable to services which may include data, high speed internet, voice, and video services. The product offerings described herein are referred to as the “Services.” This document may be modified from time to time with or without notice, consistent with applicable legal […]

Social media is defined as forms of electronic communication such as websites for social networking, content sharing, and microblogging through which users create online communities to share information, ideas, personal messages, and other content such as videos, infographics, audio files, etc.   Social media can include, but is not limited to blogs, instant messaging tools, social networking sites, […]

Effective March 23, 2022 SmartHub Online Account Management Usage Agreement You may use BrightRidge’s online account access system (also referred to as “SmartHub”) if you are a customer or prospective customer of Johnson City Energy Authority dba BrightRidge (“BrightRidge”) and have agreed to utilize SmartHub by properly registering a User ID and password consistent with […]

Broadband Privacy Policy Effective March 10, 2020 If you receive this letter, our records indicate you are a current BrightRidge customer. BrightRidge is committed to protecting Users’ privacy in accordance with applicable State and Federal laws. This Privacy Notice and Policy is applicable to services which may include data, high speed internet, voice, and video […]